FAQ - Frozen Toddler Bounce House Rentals Houston, TX | Sky High Party Rentals

Question 1

How are bounce houses cleaned and disinfected?

Accepted Answer

We have a 3 step cleaning process. First we vacuum and wash away with soap and water all dirt & mud from our equipment. Our employees wear gloves and face masks during the cleaning time. Our next step is to use an EPA approved disinfectant for combatting Covid-19. The name of the disinfectant we use is Simple Green Pro D 5 cleaner. We apply this product to anywhere someone might have come in contact with clean towels. This includes netting, pillars, floors, sliding surfaces, pop-up crawlers, steps, and handles. Lastly to insure the products we rent are safe, we require at least 72hrs between rentals.

Question 2

How long can I keep my rental?

Accepted Answer

The base price for all of our items is for up to 4 hours of rental time. Prices increase incrementally for rentals lasting more than 4 hours. You can keep most rentals for as long as you like (up to 7 days) for an additional fee. If you need to keep your rental item(s) overnight, select “8 am” on the following day as your pick-up time for the most cost-effective option.

Question 3

What time will you deliver?

Accepted Answer

After you select and confirm your rental items on our website, you will see a list of options that allows you to choose windows for your preferred drop-off and pick-up times. We will contact you the day before your event to get a more specific timeframe within that window. Typically, we drop-off at least 1-2 hours prior to your event’s start time and pick-up items within 1-2 hours after your requested end time.

Question 4

Is this inflatable suitable for older kids too?

Accepted Answer

Yes, we recommend this inflatable for kids aged 2 to 8 years old. Preschool ages also enjoy jumping inside the inflatable.

Question 5

What rules do my guests and I need to follow to ensure a safe time?

Accepted Answer

Group kids by size when playing in the inflatable. Bigger kids or adults should not bounce with younger/smaller kids to help prevent them from being injured. No flips or rough horseplay. If wind speeds exceed 15 mph, exit the moonwalk and turn it off. If you see the moonwalk or tree limbs swaying, this is a strong indication that wind speeds are too high.

Question 6

Can the toddler inflatables be used with water?

Accepted Answer

No, unfortunately these inflatables are designed to be used dry only.

Question 7

Do you provide balls for the ball pits?

Accepted Answer

No, we do not provide ball pits for any of the inflatables. Picking up hundreds of balls and dropping off unfortunately isn't our specialty.

Question 8

What is your weather policy?

Accepted Answer

We have a pretty flexible weather policy. Houston's weather changes so much that it will rain for 1 hour in one part of the city and then be sunny the rest of the day. Our weather policy is basically you have until the time the drivers arrive at your house to cancel, and not lose your deposit. If they get there and it's raining, or you feel it may rain you can just tell them you want to cancel and reschedule. We will issue you store credit for the amount paid which you can use towards a new reservation. You can also choose to reschedule your reservation prior anytime. If it rains after we leave and have setup, you will be responsible for full payment. Note that if it rains partially during your party, you can always continue use after it rains. We just recommend drying it off with a towel if it's not a water slide and to keep the blower from getting wet as much as possible.

Question 9

When do I pay for my order?

Accepted Answer

A 50% down payment is due when you make the initial reservation. The remainder of the payment is due on the date of your event (of course, you can pay early, if you prefer). If your order is over $1,000 we only require 25% down payment. For schools, government agencies, or nonprofits that need to pay with purchase orders or checks, please call us at (281) 606-5867 to make a reservation. We can make the reservation and choose pay later and wait for the check to be paid on the day of the event or soon after if you send us a purchase order.

Question 10

Can you set up inflatables at parks?

Accepted Answer

Yes. However, most parks require you to get approval prior to setting up a moonwalk. They also require a certificate of insurance, which we can provide for an additional $25.

Question 11

Do I need to supply power for my party rental?

Accepted Answer

Yes, power is required for all inflatables and most of our other rental items. If you don’t have power outlets located nearby or your event is at a park, you may need to rent a generator from us. Most rentals require 1 to 2 outlets (on separate breakers) within 50 ft. of wherever the item is placed. We provide 50-75 ft. extension cords at no extra cost.

Question 12

How do I prepare my backyard for my party rental?

Accepted Answer

Please make sure that the area is clear and ready to accommodate your rental (no low hanging tree branches or power lines.) Please make sure that all pets are out of the area during the installation and pick up. Also, please survey the area and remove any pet droppings, “sticker/thorn” weeds, and fire-ant hills. This will help keep you and your rental clean.

Question 13

How does the toddler bouncy castle stay inflated?

Accepted Answer

An electric fan blower is used to inflate the water slide. It must be turned on and attached to the slide the entire time that the inflatable unit is being used, or the water slide will deflate.

Question 14

How early in advance do I need to make a reservation?

Accepted Answer

We can be ready to deliver your moonwalk within an hour’s notice if you book online or by phone. If you are booking a party rental for the same day, we ask that you please call us to confirm the delivery though. If we are unable to deliver your reservation, we will refund your payment in full. If your items are really popular, we suggest booking as early as possible to avoid your items getting booked out.

Question 15

My organization is tax exempt -- how do I remove taxes from my rental cost?

Accepted Answer

Well we only charge 50% down payment so you can just place your order with taxes and then email us at reservations@skyhighpartyrentals.com with a copy of your tax exemption form. We will then take off taxes from your order and the difference will reflect in the remaining 50% balance.

Question 16

Are you insured?

Accepted Answer

Yes, all of our inflatables are state inspected and insured.

Question 17

Can I pick up the rental?

Accepted Answer

We do not allow pick up of inflatables, however we do allow customers to pick up tables, chairs, and concessions.

Question 18

Do kids have to take their shoes off inside the bounce house?

Accepted Answer

Yes, shoes must be taken off on inflatables.

Question 19

What if I need to cancel my reservation?

Accepted Answer

Our no-hassle reschedule policy means you can cancel for any reason up until your scheduled delivery time. You will receive a “rescheduling” credit that is valid any time which does not expire. Credit will not be issued after we have delivered the rental equipment. We do not allow refunds.

Question 20

Where can I find all of your toddler bounce house selection?

Accepted Answer

View all of our toddler/preschool bounce houses here.

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