Terms and Conditions

For quality, business, and training purposes all of our phone calls are recorded. 
 

You may cancel or reschedule a reservation for any reason however payment is non-refundable. Cancellations are given credit with our company which does not expire. You may also transfer your credit to a friend or family member. Please call our reservations representatives at (281) 606-5867 to cancel or reschedule a reservation and we will be happy to assist you. You may also cancel from your My Account area where store credit will automatically credited. 

Refund / Cancellation Policy 

We do not give refunds for cancellations. This is because we carry limited quantities of each product and our equipment is sometimes reserved weeks or months in advance for parties. We also purchase equipment in advance based on current orders to meet demand. By reserving equipment for your party we place that equipment out of service from anyone else being able to rent.

SMS Communications/Ringless Voicemails

We use text messaging/ringless voicemails to communicate delivery/pickup info, marketing information, requests for reviews, and updates. We also use SMS to remind you about signing our paperwork at the time of delivery and pick up, safety information, and important information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We send text message marketing SMS once a week for last-minute deals and reminders to anyone who begins checking out but do not finish. By filling out our checkout information you agree to be texted a reminder about checking out. By placing an order you agree to all our terms and conditions. Text Help for Help. Text Stop to cancel. Msg & data rates may apply.

Damage Insurance

Covers damage to our equipment under normal use, excluding complete destruction or theft.

Taxes

Taxes are not included and will cost an additional 8.25% tax unless you are tax-exempt. If you are tax-exempt you have two options:

1. Contact us at (281) 606-5867 and If you have already made it to checkout we can find your reservation as a quote, and deduct the taxes by phone after we receive your tax exempt form.

2. If you have already placed a reservation online with taxes paid we can refund the taxes after we receive your tax-exempt form. Please send us a copy of your tax-exempt form to reservations@skyhighpartyrentals.com

 

We accept all major credit cards and company checks in U.S. Dollars only. Personal Checks and cash are no longer accepted by our company. Orders are processed upon receipt of a money order or cashier’s check. For checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We will charge a $25 fee on all returned checks.  

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to rent. Sky High Party Rentals reserves the right at any time after receipt of your order to accept or decline your order for any reason. If we are not able to accommodate your order, your payment will be returned.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sky High Party Rentals signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Phone/Email Marketing

We will never sell your information and have security safeguards to make sure we protect your identity. By providing your email address, or phone number we only use this information to send you confirmation emails, marketing, order updates, delivery info and information about our products and services. After your reservation is complete, we offer a safe unsubscribe below our emails or give information to be removed from our communication channels.

Additional Terms of Lease

Sky High Party Rentals is not responsible for bad weather, disruption of electrical service and/or unfavorable conditions that may arise and no charges or fees will be reimbursed as a result. ABSOLUTELY NO silly string or similar items, such as, but not limited to, food, drinks, confetti, foam or trash, in or around the unit at any time !!! Silly string and like objects will cause permanent damage to the unit and the customer will be responsible for the full replacement value of the rented unit and/or assessed a $75.00 cleaning fee if the unit is determined not to be permanently damaged. The customer agrees not to operate the unit in a manner contrary to this contract and the rules of use on each unit. If the customer operates the unit in a manner contrary to the contract and rules of use on each unit, and the unit is damaged, the customer agrees to pay the cost or repair or full replacement value of any damaged equipment or unit. The customer agrees that the equipment leased is for the customer's use and said equipment is not to be loaned, sub-let, mortgaged or in any other manner disposed of by the customer. The customer further agrees to be liable for any loss of said equipment because of fire, theft, or any other cause.

Hold Harmless Provisions

The customer agrees to indemnify and hold Sky High Party Rentals, and it's affiliates harmless from any claim, actions, suits, proceedings, costs, expenses, fees, damages and liabilities, including, but not limited to, reasonable attorney’s fees and costs, arising by reason of injury, damage, or death to persons or property, in connection with or resulting from the use of the leased equipment. This includes, but is not limited to, the manufacture, selection, delivery, possession, use, operation, or return of the equipment. The customer hereby releases and holds harmless Sky High Party Rentals, and it's affiliates from injuries or damages incurred as a result of the use of the leased equipment. Sky High Party Rentals and its affiliates cannot, under any circumstances, be held liable for injuries as a result of inappropriate use, God, nature, or other conditions beyond its control or knowledge. The customer also agrees to indemnify and hold harmless Sky High Party Rentals, and it's affiliates from any loss, damage, theft or destruction of the equipment during the term of the lease and any extensions thereof. The customer is responsible for all equipment until it is picked up, under all circumstances.

Disclaimer of Warranties

Sky High Party Rentals and its affiliates make no warranty of any kind, either express or implied, as to the condition of or performance of any leased equipment and the customer agrees to immediately cease use of the equipment and contact Sky High Party Rentals, LLC if any of the leased equipment develops any indication defect or improper working conditions. The customer agrees to use the equipment at his own risk.

Breach/Indemnity/Arbitration

If the customer breaches any of the terms of this lease, the customer will pay for all consequential damages and further indemnify Sky High Party Rentals, LLC for all costs incurred by Sky High Party Rentals and it's affiliates in enforcing the terms of the lease or in defending any claim or lawsuit arising out of the operation of said equipment, including the amount of any judgment, attorney’s fees and costs. If Sky High Party Rentals and its affiliates determine, within its discretion, that the customer has failed, in any way, to observe or comply with the conditions of this lease, Sky High Party Rentals and its affiliates may exercise any of the following remedies: termination of this agreement; reenter property and retake the equipment; declare any outstanding rent and charges immediately due and payable and initiate whatever legal proceedings necessary to recover said equipment or monies; and/or pursue any additional remedies available it by law. If a conflict arises, Sky High Party Rentals and its affiliates and the customer will abide by Texas state laws.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly, and arrangement thereof, are the sole property of this Store. ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.

 Typographical Errors

In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price

 

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Testimonials

  • 10/10 will be using them again, showed up a day early which gave us extra time with the bounce house and were in and out for delivery and pick up! I highly recommend using sky high party rentals

    Madelyn Keith

  • Highly recommended! The ordering process was very convenient, and they handled my issues with a great attitude and prompt responses. The kids had a wonderful time! The delivery and pickup team were also very friendly and efficient. I will definitely reach out to Sky High Party Rentals again if I need their services in the future.

    Kyra Lin

  • I cannot express enough how grateful we are for the outstanding service provided by Sky High Party Rentals. In the days leading up to our event, unexpected rain left the ground saturated, and our internal team mistakenly directed the Sky High delivery team to place the tent in an area with standing water. When management reviewed the site later that afternoon, we realized the tent needed to be moved to a drier part of the lawn. It was already 4:30 PM the day before the event, and we urgently requested Sky High’s assistance to relocate the tent before 9 AM the following morning. Not only did they come through and help us achieve this last-minute change, but they did so without charging us for the additional trip. Their professionalism, flexibility, and customer-first attitude saved the day. We highly recommend Sky High Party Rentals for their exceptional service!

    Francisca Rios

  • Would definitely recommend this company! Their communication is excellent and all drivers/crew were courteous and friendly. Equipment was clean and in good shape. Our youth group loved it!

    Jessica Paul

  • On time delivery, matter fact earlier than expected! Excellent customer service. I would definitely recommend!

    Brittany Sherman

  • What a fantastic service!! From booking, confirmations, delivery and pick up the sky high team was so friendly and great to work with. They were on time and the delivery and pick up team made the process easy. The bounce house/water slide were in great condition and all we had to do was turn it on for our event and then turn it off at the end. Everything else was handled by the team. 100% would recommend and will be booking again.

    Jordyn H.

  • The staff was extremely quick and professional. They made sure I was completely satisfied. Would highly recommend!

    Darrien Norman

  • We have used Sky High now for several years anytime we need an inflatable for a get together. They do a great job getting everything set up and ready to go as well as getting it taken down. They have always been on-time or even early, but don't worry - if they are early, they have already arranged that with you and you know. :)

    Lisa Flores

  • Rented a bouncy house for our back 2 school event and the kids loved it! I also loved how they were there to pick up once the event ended. We did not have to wait on them, they came at a perfect time (they also called ahead before coming).

    Amry Fields

  • Excellent experience with Sky High Party Rentals. From ordering to delivery and pickup. Easy and convenient with lots of choices of inflatables to choose from. Great communication and extremely professional. The water inflatable was a huge hit with the kids, ages ranging from 2-6. Highly recommend!

    Amanda S.

  • Sky High Party Rental provide the absolute best customer service. It started with placing the order, done with ease. They continued to keep you abreast of status until your event date. Payment process is seamless. Delivery and pickup exactly as ordered. I have used them for the annual American Caribbean Chamber back to school Mega Fest before and will use them again next year. I highly recommend their services

    Hazel L.

  • Sky High Party Rentals is the best in the industry (Houston-area) for bounce houses, inflatable water slides, sno cone machine, and lots of other fun party supplies! We have rented a huge waterslide and sno cone machine from them for many years for our Back to School Fun Day, and we have always had the best experience --all good. A few times there has been a small problem with the equipment, but they sent their crew to us quickly and fixed the problem very fast. This year we did not have any problem at all, so they just dropped off the items and picked them back up when scheduled. It is very easy to rent from this company, because it can all be done online. They also have excellent customer service and when you call you get to talk to a person not a computer. It is easy to get the answer to the question you have, because they have great customer service and it is fast to reach someone. We could not recommend this company more, because like I said they are just simply the best!

    Deborah Sasser

  • We love working with Sky High Rentals. The wet/dry slide and obstacle course yesterday was awesome and the students loved it. Their crews are always on time and do a great job of getting everything set up safely and securely. Yesterday's crews were also fast and efficient. I highly recommend Sky High!

    Florence R.

  • Sky High Party Rentals is the best. I have used various companies of this sort in DFW and have never been treated with such professionalism and respect.

    Joshua Watson

  • Great company- used them twice now and both times have been fantastic. Prices are fair and reasonable. Delivery times may be earlier than communicated but they take care of everything and are very friendly. Would gladly recommend!

    Rachel Meyer

  • We’ve been using Sky High for years for a reason. They have the best employees we’ve ever dealt with. Great customer service and deliveries are always on time. Great products and we appreciate their wider delivery zone.

    Andrea Humphries

  • We love using Sky High Part Rentals they are very responsive on the phone and very helpful. Very communicative and delivery staff have always been very nice!

    Suhelen Pacheco

  • If you want to have fun there's no other place I can think of, they have so many options to pick from I highly recommend these guys, great customer service and fast delivery.

    Jose Beltran

  • Found the perfect addition for a birthday party! Easy to communicate with, friendly staff, and seamless pickup and delivery. Thank you Sky High for being a part of my son's big day!

    Kacie Stanfield

  • Terrific experience. Very reliable and punctual. Everyone enjoyed the inflatables, especially the water slide.

    Anat Shaw

About-Us-Sky-High-Party-Rentals

About Us

At Sky High Party Rentals, family is at the core of everything we do. Robert De Los Santos started this company in his garage back in 2006, before he had kids, with a dream of bringing joy to events. Now, with the help of his wife Maria and their daughters Susy and Veronica, the business is more fun than ever. You will see Susy and Veronica in all our videos and they had a blast making them, though it's hard work! Today, we're proud to serve families and businesses across the USA, bringing Clean Safe Fun Delivered On Time to every event. Our core values guide our operations: Safety is #1, Happiness, Plan Ahead, Respect, Exceed Expectations, and Display a Positive Attitude. Recognized on the Inc 5000 list three times, we are proud to provide unmatched inflatable entertainment with over 100 employees. Choose Sky High Party Rentals for your next event and experience the joy that comes from a company built on family values.