Privacy Policy

1. Overview

This Privacy Policy applies to the Sky High Party Rentals website and the Sky High Party Rentals Driver App ("App"), operated by Sky High Party Rentals (SHPR).

This policy describes how we collect, use, maintain, and disclose information from:

• Visitors to our website
• Customers using our services
• Employees and drivers using our mobile application

By using our website or Driver App, you agree to the terms outlined in this Privacy Policy.

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2. Information We Collect (Website)

We may collect personal information from users in a variety of ways, including when users:

• Visit our website
• Fill out forms
• Place orders
• Contact customer support

Personal Information

This may include:

• Name
• Email address
• Phone number
• Billing and service address

We collect personal information only when users voluntarily provide it. Users may refuse to supply personal information; however, doing so may limit their ability to engage in certain website-related activities.

Users may visit our website anonymously where applicable.

Non-Personal Information

We may collect:

• Browser type
• Device type
• IP address
• Website interaction data

Cookies & Tracking Technologies

We use cookies and similar technologies to improve user experience.

Users may choose to set their browser to refuse cookies or alert them when cookies are being sent. If they do so, some parts of the website may not function properly.

We also use tools such as Microsoft Clarity and Microsoft Advertising to analyze website behavior, including:

• Heatmaps
• Session recordings
• Usage analytics

By using our website, you agree that we and Microsoft may collect and use this data. For more information, please refer to the Microsoft Privacy Statement.

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3. Information We Collect (Driver App)

When employees or drivers use our Driver App, we may collect the following data:

• Location Data (GPS and background location if enabled)
• Photos and Camera Data
• Device Information (device type, OS version, app version)
• Usage Data (app activity, job status updates, timestamps)
• Employee Information (name, phone number, assigned jobs)

This data is collected strictly for operational and business purposes.

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4. Driver App Permissions and Usage

Location Data

We collect location data from driver devices to support core app functionality.

This may include:

• Precise GPS location while the app is in use
• Background location (if enabled) to track routes, deliveries, and job progress

We use location data to:

• Assign and manage jobs
• Provide routing and navigation support
• Verify service locations and delivery completion
• Improve operational efficiency and safety

Location data is only accessible to authorized personnel and is not sold to third parties.

Users may disable location permissions in their device settings; however, this may limit app functionality.

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Camera and Photos

The Driver App requests access to the device camera for work-related purposes.

Photos are used to:

• Document equipment setup and breakdown
• Verify job completion
• Maintain internal records

Camera access is only used when actively triggered by the user within the app.
We do not access the camera in the background.

Photos may be securely uploaded and accessed only by authorized personnel within our organization.

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5. How We Use Collected Information

We use collected data for the following purposes:

• To operate and manage our business
• To process orders and provide services
• To assign and track jobs
• To improve customer service
• To communicate with customers and employees
• To enhance website and app performance
• To ensure safety, fraud prevention, and operational accountability

Payment information is used solely to process transactions and is not shared except as necessary to complete the service.

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6. Sharing Your Information

We do not sell, trade, or rent personal information.

We may share information only when necessary to:

• Provide services (e.g., payment processing)
• Operate our business systems
• Comply with legal obligations

We may share generic aggregated demographic information not linked to any personal identification information with business partners, trusted affiliates, and advertisers.

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7. SMS Communications

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties.

By providing your phone number, you agree to receive operational and service-related communications.

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8. Data Security and Data Retention

We implement appropriate data collection, storage, and security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain personal information only for as long as necessary to provide our services and fulfill the purposes described in this Policy, unless a longer period is required by law:

• Account and profile information (name, phone, email) — retained while your employee account is active and deleted within 90 days after the account is deactivated.
• Driver App location data — retained up to 12 months for routing, ETA, safety, and operational records, then deleted or anonymized.
• Photos and documents (delivery/cleaning photos, driver's-license verification) — retained up to 24 months for operational and compliance purposes, then deleted.
• Diagnostic and crash logs — retained up to 90 days.

When personal information is no longer needed, we delete or anonymize it. You may request deletion of your data at any time, as described in "Your Rights," by emailing reservations@skyhighpartyrentals.com.

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9. Your Rights

You have the right to:

• Request access to the personal data we collect
• Request deletion of your personal data
• Request information about how your data is used
• Not be discriminated against for exercising your rights

To make a request, contact us at:
reservations@skyhighpartyrentals.com

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10. U.S.-Only Service Statement

Sky High Party Rentals operates exclusively within the United States.

We do not intentionally collect or process data from individuals outside the U.S.

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11. Changes to This Policy

We may update this Privacy Policy at any time.

Updates will be posted on this page with a revised effective date. Continued use of our website or app indicates acceptance of those changes.

Users are responsible for periodically reviewing this Privacy Policy to stay informed about updates.

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12. Contact Information

If you have any questions about this Privacy Policy, contact us:

Sky High Party Rentals (SHPR)
3517 Pinemont Dr
Houston, TX 77018
United States

Phone: 281-606-5867
Email: reservations@skyhighpartyrentals.com
Website: https://www.skyhighpartyrentals.com