FAQ - USA 13 x 13 Trolls Moonwalk Rentals Sky High Party Rentals

Question 1

What time will you deliver?

Accepted Answer

After you select and confirm your rental items on our website, you will see a list of options that allows you to choose windows for your preferred drop-off and pick-up times. We will contact you the day before your event to get a more specific timeframe within that window. Typically, we drop-off at least 1-2 hours prior to your event’s start time and pick-up items within 1-2 hours after your requested end time.

Question 2

How long do I get to keep my rentals?

Accepted Answer

The base price for all inflatables is for up to 4 hours of rental time. Prices increase incrementally for inflatable rentals lasting more than 4 hours. For tables, chairs, furniture, smaller games & concessions the price is the same for the whole day. You can keep most rentals for as long as you like (up to 7 days) for an additional fee. If you need to keep your rental item(s) overnight, select “8 am” on the following day as your end time for the most cost-effective option.

Question 3

How are bounce houses cleaned and sanitized?

Accepted Answer

Each bounce house is vacuumed, scrubbed with soap and water, and disinfected with EPA-approved cleaners after every rental. High-contact areas such as netting, entrances, and climbing steps are thoroughly cleaned.

Question 4

How much space will I need for my inflatable rental?

Accepted Answer

Dimensions for each product are listed on the product page. We recommend at least 1 ft. of extra clearance on all sides. If you want your inflatable placed in your backyard, you also need to make sure that your gate is at least 3.5 ft. wide to allow enough space to get our equipment through.

Question 5

Do I need to supply power for my party rental?

Accepted Answer

Yes, power is required for inflatables and most of our other rental items. If you don't have power outlets located nearby or your event is at a park, you may need to rent a generator from us. Most rentals require 1 to 2 outlets (on separate breakers) within 50 ft. of wherever the item is placed. We provide 50-75 ft. extension cords at no extra cost.

Question 6

Can bounce houses be set up at public parks

Accepted Answer

Yes. Many public parks across the U.S. allow inflatables with a permit. Examples include Central Park in New York City, Grant Park in Chicago, Discovery Green in Houston, Zilker Park in Austin, and Klyde Warren Park in Dallas. Permits and certificates of insurance are usually required, which we provide. Generators are available if outlets are not nearby.

Question 7

When do I pay for my order?

Accepted Answer

A 50% down payment is due when you make the initial reservation. The remainder of the payment is due on the date of your event (of course, you can pay early, if you prefer). For schools, government agencies, or nonprofits that need to pay with purchase orders or checks, please call us at (281) 606-5867 to make a reservation.

Question 8

What if I need to cancel my reservation?

Accepted Answer

Our no-hassle reschedule policy means you can cancel for any reason up until your scheduled delivery time. You will receive a “rescheduling” credit that is valid any time which does not expire. Credit will not be issued after we have delivered the rental equipment. We do not allow refunds.

Question 9

What happens if it rains on the day of my party?

Accepted Answer

We have a pretty flexible weather policy. Weather sometimes changes so much that it will rain for 1 hour in one part of the city and then be sunny the rest of the day. Our weather policy is basically you have until the time the drivers arrive at your house to cancel, and not lose your deposit. If they get there and it's raining, or you feel it may rain you can just tell them you want to cancel and reschedule. We will issue you store credit for the amount paid which you can use towards a new reservation. You can also choose to reschedule your reservation prior anytime. If it rains after we leave and have setup, you will be responsible for full payment. Note that if it rains partially during your party, you can always continue use after it rains. We just recommend drying it off with a towel if it's not a water slide and to keep the blower from getting wet as much as possible. If you decide to continue with the party despite the weather and we set up the equipment, you will be responsible for paying for the moonwalk.

Question 10

What safety rules should be followed when using bounce houses?

Accepted Answer

Children must remove shoes, no food or drinks are allowed inside, no flips or roughhousing, and kids should be grouped by age and size. Adult supervision is always required.

Question 11

How much space is required for a bounce house?

Accepted Answer

Standard units are 13x13 ft or 15x15 ft and require 17–20 ft of space, including clearance. Larger combo bounce houses with slides need more room. Each product page lists exact dimensions, and our AR preview tool helps customers plan accurately.

Question 12

What deposit is required for bounce house rentals?

Accepted Answer

Most rentals require a 50% deposit at booking, with the balance due on delivery. For large nationwide events over $1,000 — such as school districts, church conferences, or corporate gatherings — only a 25% deposit is required.

Question 13

Why are bounce houses popular across the U.S.?

Accepted Answer

Bounce houses are among the most rented party inflatables nationwide because they provide safe, active entertainment that keeps children engaged for hours. They are frequently chosen for birthdays, school field days, church festivals, and large corporate family events.

Question 14

What ages are bounce houses best suited for?

Accepted Answer

Bounce houses are generally recommended for children ages 3–12. For toddlers, we offer toddler-specific inflatables with soft play areas and gentle slides. For older children, teens, and adults, larger inflatables like obstacle courses and interactive games are more suitable.

Question 15

What should I do if wind speeds increase during my event?

Accepted Answer

If wind speeds exceed 15 mph, immediately stop use and turn off the inflatable. Even with stakes or sandbags, inflatables cannot be safely secured in high winds. A good rule of thumb: if you see trees swaying heavily or a storm is approaching, power off the blower until conditions improve.

Question 16

Why do families and organizations nationwide trust Sky High Party Rentals?

Accepted Answer

With 20+ years of experience, 100,000+ events delivered, and 1,000+ five-star reviews, Sky High is the most trusted bounce house rental provider in the U.S. Our insured crews, background-checked staff, and AR previews ensure safe, professional, and stress-free planning.

13 x 13 Trolls Bounce House Moonwalk

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