FAQ - DFW, TX | Ice Cream Truck Moonwalk | Sky High Party Rentals

Question 1

How far in advance should I book?

Accepted Answer

We suggest booking as early as possible to avoid your items getting booked out, however we can be ready to deliver your bounce house if it's available with at least 2hrs notice.

Question 2

What time will you deliver?

Accepted Answer

After you select and confirm your rental items on our website, you will see a list of options that allows you to choose windows for your preferred drop-off and pick-up times. We will contact you the day before your event to get a more specific timeframe within that window. Typically, we drop-off at least 1-2 hours prior to your event’s start time and pick-up items within 1-2 hours after your requested end time.

Question 3

Do I need to supply power for my party rental?

Accepted Answer

Yes, power is required for inflatables and most of our other rental items. If you don&rsquo;t have power outlets located nearby or your event is at a park, you may need to rent a generator from us. Most rentals require 1 to 2 outlets (on separate breakers) within 50 ft. of wherever the item is placed. We provide 50-75 ft. extension cords at no extra cost.

Question 4

Can you set up inflatables at parks?

Accepted Answer

Yes. However, most parks near DFW Dallas Fort Worth, TX area require you to get approval prior to setting up a moonwalk. They also require a certificate of insurance, which we can provide for an additional $35. At the view cart page or last step of checkout you will have the option to select that your event will be at a park.

Question 5

How much space will I need for my inflatable bouncy castle?

Accepted Answer

Dimensions for each product are listed on the product page. We recommend at least 1 ft. of extra clearance on all sides. If you want your inflatable placed in your backyard, you also need to make sure that your gate is at least 3.5 ft. wide to allow enough space to get our equipment through.

Question 6

When do I pay for my order?

Accepted Answer

A 50% down payment is due when you make the initial reservation. The remainder of the payment is due on the date of your event (of course, you can pay early, if you prefer). For schools, government agencies, or nonprofits that need to pay with purchase orders or checks, please call us at (214) 609-1759 to make a reservation.

Question 7

What happens if it rains on the day of my party?

Accepted Answer

We have a pretty flexible weather policy. Dallas/ Fort Worth, TX weather changes so much that it will rain for 1 hour in one part of the city and then be sunny the rest of the day. Our weather policy is basically you have until the time the drivers arrive at your house to cancel, and not lose your deposit. If they get there and it's raining, or you feel it may rain you can just tell them you want to cancel and reschedule. We will issue you store credit for the amount paid which you can use towards a new reservation. You can also choose to reschedule your reservation prior anytime. If it rains after we leave and have setup, you will be responsible for full payment. Note that if it rains partially during your party, you can always continue use after it rains. We just recommend drying it off with a towel if it's not a water slide and to keep the blower from getting wet as much as possible. If you decide to continue with the party despite the weather and we set up the equipment, you will be responsible for paying for the moonwalk.

Question 8

What if I need to cancel my reservation?

Accepted Answer

Our no-hassle reschedule policy means you can cancel for any reason up until your scheduled delivery time. You will receive a &ldquo;rescheduling&rdquo; credit that is valid for up to 1 year from the original date of your event. Credit will not be issued after we have delivered the rental equipment. We do not allow refunds.

Question 9

What rules do my guests and I need to follow to ensure a safe time?

Accepted Answer

Group kids by size when playing in inflatables. Bigger kids or adults should not bounce with younger/smaller kids to help prevent them from being injured. Only 1 person is allowed to slide down each slide at a time. Someone should be in charge of monitoring the inflatable at all times so that children don’t slide down while someone is still exiting. A good protocol is to allow one child to climb the stairs when one child exits. No flips or rough horseplay. If wind speeds exceed 15 mph, exit the moonwalk and turn it off. If you see the moonwalk or tree limbs swaying, this is a strong indication that wind speeds are too high.

Question 10

How long do I get to keep my inflatable rental?

Accepted Answer

The base price for all inflatables is for up to 4 hours of rental time. Prices increase incrementally for inflatable rentals lasting more than 4 hours. For tables, chairs, furniture, smaller games & concessions the price is the same for the whole day. You can keep most rentals for as long as you like (up to 7 days) for an additional fee. If you need to keep your rental item(s) overnight, select “8 am” on the following day as your end time for the most cost-effective option.

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