What rules do my guests and I need to follow to ensure a safe time in the bounce house?

Only 1 person is allowed to slide down each slide at a time. Someone should be in charge of monitoring the inflatable at all times so that children don’t slide down while someone is still exiting. A good protocol is to allow one child to climb the stairs when one child exits. Group kids by size when playing in the inflatable. Bigger kids or adults should not bounce with younger/smaller kids to help prevent them from being injured. No flips or rough horseplay. If wind speeds exceed 15 mph, exit the moonwalk and turn it off. If you see the moonwalk or tree limbs swaying, this is a strong indication that wind speeds are too high.

Can the slide be used dry without water?

Yes, water is not required for this inflatable. It can be used dry or wet. Please note: Some inflatables require an extra fee to be used with water.

Can I slide with my child down the slide?

No, only one person should slide down each slide at once. Children should slide separately from parents to prevent accidents from happening at the bottom of the inflatable.

My organization is tax exempt -- how do I remove taxes from my rental cost?

Well we only charge 50% down payment so you can just place your order with taxes and then email us at reservations@skyhighpartyrentals.com with a copy of your tax exemption form. We will then take off taxes from your order and the difference will reflect in the remaining 50% balance.

What if I need to cancel my reservation?

Our no-hassle reschedule policy means you can cancel for any reason up until your scheduled delivery time. You will receive a “rescheduling” credit that is valid any time which does not expire. Credit will not be issued after we have delivered the rental equipment. We do not allow refunds.

What do I do in case of inclement weather during my party?

Most Austin/ San Antonio rain will clear up quickly. If it starts to rain and the inside of the moonwalk gets wet, everyone should exit the moonwalk and the blower unit should be turned off and unplugged from the electrical source. Moonwalks and other inflatable units can be slippery and dangerous when wet. Also, inflatables should not be used in winds in excess of 15 mph. After conditions become safe again and you ensure that the blower unit, any electrical equipment, and moonwalk are dry, you may plug in the blower again and turn it on to inflate the moonwalk.

How far in advance do I need to reserve a combo slide?

We usually recommend orders in Austin/ San Antonio be made at least 2 weeks prior to your event in order to guarantee availability of your desired item. However, we have limited inventory on some items, and they are often booked several months in advance. Bottom line: if you really want a specific item, reserve it early as possible.

Can I set up the the slide near my pool?

No. Safety is our number one priority. All moonwalks and water slides must be set up at least 10 feet away from any pool.

How do you keep the slide wet?

A misting hose is connected to the slide and spray the sliding area. Misting hoses should stay on while the slide is in use.

Will I need to provide a water hose?

Yes, if you plan to use the slide as a water slide you will need to provide a hose long enough to reach from your water source to the location where the water slide will be setup. You will also need to ensure that the slip and slide can be placed within 50 ft. of a power source.

How does the inflatable slide stay inflated?

An electric fan blower is used to inflate the slide. It must be turned on and attached to the slide the entire time that the inflatable unit is being used, or the slide will deflate.

Will I need power for my inflatable bouncy castle slide?

Yes, power is required for most of our rental items. If you don’t have power outlets located nearby or your event is at a park, you may need to rent a generator from us. Most rentals require 1 to 2 outlets (on separate breakers) within 50 ft. of wherever the item is placed. We provide 50-75 ft. extension cords at no extra cost.

Can I have an inflatable at a local Austin/San Antonio park?

Yes. However, most parks require you to get approval prior to setting up inflatables. They also require a certificate of insurance, which we can provide for an additional $35. In addition to this, you must also make sure there is a water hose with a water source to where the slide will be placed.

Can I cancel the reservation myself?

Yes, can cancel any order anytime. To do so from home, log in to your my account area and click the gray cancel button. It will ask you if you are sure. After cancelling you will be automatically get store credit for the amount paid. Cancellations are not issued refunds due to limited availability and high demand for our products.

When do I pay for my wet/dry slide party rental?

A 50% down payment is due when you make the initial reservation. The remainder of the payment is due on the date of your event (of course, you can pay early, if you prefer). If your order is over $1,000 we only require 25% down payment. For schools, government agencies, or nonprofits that need to pay with purchase orders or checks, please call us at (281) 606-5867 to make a reservation. We can make the reservation and choose pay later and wait for the check to be paid on the day of the event or soon after if you send us a purchase order.

What time will you deliver?

After you select and confirm your rental items on our website, you will see a list of options that allows you to choose windows for your preferred drop-off and pick-up times. We will contact you the day before your event to get a more specific timeframe within that window. Typically, we drop-off at least 1-2 hours prior to your event’s start time and pick-up items within 1-2 hours after your requested end time.

How long can I keep my slide rental?

The base price for all of our dry and wet slide rentals is up to 4 hours of rental time. Prices increase incrementally for rentals lasting more than 4 hours. You can keep most rentals for as long as you like (up to 7 days) for an additional fee. If you need to keep your rental item(s) overnight, select “8 am” on the following day as your pick-up time for the most cost-effective option.

Austin & San Antonio Ocean Helix Water Slide

With a growing team of over 100 dedicated professionals, Sky High Party Rentals leads Central Texas's entertainment rental industry. Operating from our Lockhart location, our remarkable growth, recognized three times on the Inc. 5000 list, demonstrates our commitment to serving Austin, San Antonio, and surrounding communities with excellence. From bounce houses and water slides to innovative laser tag systems, we provide comprehensive entertainment solutions throughout the region.

Our experienced teams manage an impressive inventory of themed inflatables, including Disney, Star Wars, and Marvel characters, alongside mechanical bulls, obstacle courses, and carnival games. Serving the Hill Country and beyond, we combine professional expertise with state-of-the-art entertainment options to create unforgettable celebrations. Our expansion reflects our dedication to bringing joy to Central Texas families.

Total Reviews: 0 Be the first!

2024-04-11 00:00:00

Wonderful!

Wonderful experience and a very timely team.

Eyre L.

2023-11-08 00:00:00

You always help us make the most of our experiences.

You Guys are Awesome! We have had the pleasure of your service multiple times and you always help us make the most of our experiences. You are our Go Go To Guys for Everything!!!

Donna D. - Cleveland, TX

2022-12-22 02:33:45

Great experience and the kids loved it!

Great experience and the kids loved it! The delivery crew was very helpful and accommodating, explaining everything as they set up. Pick up crew was quick & efficient also. Very pleased with this rental and will plan to do so again!

Becky S. - Huffman, TX

2021-09-24 00:00:00

Thank you!

We all had a great time on the waterslide! So much fun! Thank you!

Belinda D. - Willis, TX

2021-09-04 00:00:00

Will recommend it to all my friends and family!

Been renting for the last couple of years and recommend it to all friends and family.

Kimberly W. - Missouri City, TX

2021-08-08 00:00:00

Best Rental Ever!

Best rental ever see you next time!

Shalaska L. - Spring, TX

2021-04-24 00:00:00

Very happy and satisfied!

Very happy and satisfied with the service and equipment!

Pedro M. - Richmond, TX

2020-07-30 00:00:00

It was a Huge Hit!

Great slides 2 yrs in a row, the set up and pick up was very professional and the office staff was wonderful and accommodating. Made the birthday party a huge hit, again!

Kelly A. - Houston, TX

2020-07-27 05:00:00

Thank You for delivering in the timely manner.

Maria V. - Rosharon, TX

2020-06-15 05:00:00

Thank You!

Thank you! We always love renting from Sky High Party Rentals!

Courtney A. - Cypress, TX

2020-01-20 06:00:00

Above and beyond

George and his set up team were amazing. They went above and beyond, and took initiative to solve every obstacle to set up our bounce house. On time and great service. Highly recommend!!

Jill M. - Houston, Tx.

2020-01-16 06:00:00

Fun for both kids and adults

Great service! Thanks for dropping off and picking up timely. The kids love the waterslide...the adults did too.

Michnique W. - Humble, TX.

2020-01-13 06:00:00

Prompt service

We had some trouble with the slide that we rented. There was a hole in it that was created during our event, which was problematic. However, you all promptly sent people to repair the hole and extended our time with the slide! The equipment worked perfectly after that. The Sky High employees were great!

Grace R. - Houston, TX.

2019-05-30 05:00:00

Good service

Delivery team was very respectful to my mother who was visiting . Great service . Thanks again

Jose T. - Spring, TX

2019-04-25 05:00:00

Thank you

Always love Sky High. Thanks for the last minute, day of, order. Don't forget that it's here though:-)! Thanks

Elizabeth S. - Houston, TX

2019-03-07 06:00:00

Absolutely the best

Dan and Xavier were outstanding and know how to treat their customers. They are flexible and happy to work with you. The prices are absolutely the best.

Marilyn M. - Houston, TX

Triple Ocean Helix Dual Lane Slide w/ Slip N Slide

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Only 50% Down Payment Required

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