FAQ - Austin & San Antonio, TX Red Castle Moonwalk | Sky High Party Rentals

Question 1

How do you clean and disinfect bounce houses?

Accepted Answer

We have a 3 step cleaning process. First we vacuum and wash away with soap and water all dirt & mud from our equipment. Our employees wear gloves and face masks during the cleaning time. Our next step is to use an EPA approved disinfectant for combatting Covid-19. The name of the disinfectant we use is Simple Green Pro D 5 cleaner. We apply this product to anywhere someone might have come in contact with clean towels. This includes netting, pillars, floors, sliding surfaces, pop-up crawlers, steps, and handles.

Question 2

What time will you deliver?

Accepted Answer

After you select and confirm your rental items on our Austin website, you will see a list of options that allows you to choose windows for your preferred drop-off and pick-up times. We will contact you the day before your event to get a more specific timeframe within that window. Typically, we drop-off at least 1-2 hours prior to your event’s start time and pick-up items within 1-2 hours after your requested end time.

Question 3

How much space will I need for my inflatable bounce house?

Accepted Answer

Dimensions for each product are listed on the product page. We recommend at least 1 ft. of extra clearance on all sides. If you want your inflatable placed in your backyard, you also need to make sure that your gate is at least 3.5 ft. wide to allow enough space to get our equipment through.

Question 4

Can you set up inflatables at parks?

Accepted Answer

Yes. However, most parks near Austin, TX & San Antonio area require you to get approval prior to setting up a moonwalk. They also require a certificate of insurance, which we can provide for an additional $35. At the view cart page or last step of checkout you will have the option to select that your event will be at a park.

Question 5

Do I need to take my shoes off inside the bounce house?

Accepted Answer

Yes, shoes must be taken off when jumping on inflatables.

Question 6

Do I need to supply power for my party rental?

Accepted Answer

Yes, power is required for inflatables and most of our other rental items. If you don&rsquo;t have power outlets located nearby or your event is at a park, you may need to rent a generator from us. Most rentals require 1 to 2 outlets (on separate breakers) within 50 ft. of wherever the item is placed. We provide 50-75 ft. extension cords at no extra cost.

Question 7

When do I pay for my order?

Accepted Answer

A 50% down payment is due when you make the initial reservation. The remainder of the payment is due on the date of your event (of course, you can pay early, if you prefer). For schools, government agencies, or nonprofits that need to pay with purchase orders or checks, please call us at (281) 606-5867 to make a reservation.

Question 8

What if I need to cancel my reservation?

Accepted Answer

Our no-hassle reschedule policy means you can cancel for any reason up until your scheduled delivery time. You will receive a &ldquo;rescheduling&rdquo; credit that is valid for up to 1 year from the original date of your event. Credit will not be issued after we have delivered the rental equipment. We do not allow refunds.

Question 9

What happens if it rains on the day of my party?

Accepted Answer

We have a pretty flexible weather policy. Austin weather changes so much that it will rain for 1 hour in one part of the city and then be sunny the rest of the day. Our weather policy is basically you have until the time the drivers arrive at your house to cancel, and not lose your deposit. If they get there and it's raining, or you feel it may rain you can just tell them you want to cancel and reschedule. We will issue you store credit for the amount paid which you can use towards a new reservation. You can also choose to reschedule your reservation prior anytime. If it rains after we leave and have setup, you will be responsible for full payment. Note that if it rains partially during your party, you can always continue use after it rains. We just recommend drying it off with a towel if it's not a water slide and to keep the blower from getting wet as much as possible. If you decide to continue with the party despite the weather and we set up the equipment, you will be responsible for paying for the moonwalk.

Question 10

What rules do my guests and I need to follow to ensure a safe time?

Accepted Answer

Group kids by size when playing in inflatables. Bigger kids or adults should not bounce with younger/smaller kids to help prevent them from being injured. Only 1 person is allowed to slide down each slide at a time. Someone should be in charge of monitoring the inflatable at all times so that children don’t slide down while someone is still exiting. A good protocol is to allow one child to climb the stairs when one child exits. No flips or rough horseplay. If wind speeds exceed 15 mph, exit the moonwalk and turn it off. If you see the moonwalk or tree limbs swaying, this is a strong indication that wind speeds are too high.

Question 11

What if I am tax exempt?

Accepted Answer

Option 1: You can place your order now & pay only 50% at checkout. Afterwards just email us a copy of your tax exempt form to reservations@skyhighpartyrentals.com so we can take off the taxes. Option 2: You can create an account from our my account area and email us a copy of your tax exempt form. We will then locate your account and make it so taxes are always exempt from your online orders.

Question 12

Can you provide inflatables for an overnight “lock-in” party?

Accepted Answer

Yes, however, our website may not include the option for some products to be booked past 10 pm. In those cases, you must call (281-606-5867) or email us to set up a reservation later than 10pm. There may be a special delivery/pick up surcharge. An alternative option is you can select 8am (next morning) pick up for the next day for the most cost effective option. Please note, we may actually pick up as late as 2pm, but have the option to pick up as early as 8am if the items are rented the next day.

Question 13

How far in advance should I book?

Accepted Answer

We suggest booking as early as possible to avoid your items getting booked out, however we can be ready to deliver your bounce house if it's available with at least 2hrs notice.

Question 14

Can I slide with my child down a slide?

Accepted Answer

No, only one person should slide down each slide at once. Children should slide separately from parents to prevent accidents from happening at the bottom of the inflatable. Only 1 person is allowed to slide down each slide at a time.

Question 15

How long do I get to keep my rentals?

Accepted Answer

The base price for all inflatables is for up to 4 hours of rental time. Prices increase incrementally for inflatable rentals lasting more than 4 hours. For tables, chairs, furniture, smaller games & concessions the price is the same for the whole day. You can keep most rentals for as long as you like (up to 7 days) for an additional fee. If you need to keep your rental item(s) overnight, select “8 am” on the following day as your end time for the most cost-effective option.

Question 16

How do bounce houses stay inflated?

Accepted Answer

An electric fan blower is used to inflate the moonwalk. It must be turned on and attached to the moonwalk the entire time that the inflatable unit is being used, or the moonwalk will deflate.

Question 17

What's the best time for a Saturday kids birthday party in Texas?

Accepted Answer

The best time to start a kids' birthday party in Texas generally depends on the season due to the state's varied climate. Here are some guidelines to consider: Spring and Fall: These seasons offer the most pleasant weather in Texas, with mild temperatures and less likelihood of extreme heat or cold. Late morning (around 10 AM to 12 PM) or early afternoon (around 1 PM to 3 PM) are ideal times for a party to allow kids to enjoy outdoor activities comfortably. Summer: Texas summers can be very hot, especially in July and August. It's advisable to start parties earlier in the morning (around 9 AM to 11 AM) to avoid the peak heat hours, or later in the afternoon (around 4 PM to 6 PM) when it starts to cool down. Consider indoor venues or shaded areas with water activities to keep children cool. Winter: Although Texas winters are generally mild, mornings can still be chilly. An early afternoon start (around 1 PM to 3 PM) is best to ensure it's warm enough for outdoor fun, if desired. Adjusting the time based on the weather and the age of the children will help ensure a comfortable and enjoyable birthday party.

Question 18

What areas do you deliver to?

Accepted Answer

We deliver up to a 2hr radius from Austin and San Antonio, Texas including the cities: Bee Cave, Blanco, Brushy Creek, Buda, Cedar Creek, Cedar Park, Coupland, Texas, Del Valle, Driftwood, Dripping Springs, Georgetown, Hornsby Bend, Hudson Bend, Hutto, Jonestown, Kingsland, Kyle, Lago Vista, Lakeway, Leander, Liberty, Lockhart, Manchaca, Manor, Marble Falls, Texas, New Braunfels, Pflugerville, Rollingwood, Round Rock, San Marcos, Spicewood, Sunset Valley, The Hills, Walburg, West Lake, Wimberley

Question 19

Have more questions?

Accepted Answer

Visit our help page at help.skyhighpartyrentals.com

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